Refund policy

We want you to be completely satisfied with your purchase! If you need to make a return, here are the details:

• You can request a return within 14 days of receiving your order
• Returns are accepted for any unused goods. No questions asked
• Please note that custom orders are excluded from the return policy
• Please note that return shipping costs are not covered by us

German and European customers can just return items back to us:

BAND&ROLL
Genslerstr. 13
13055 Berlin
Germany

International customers need to email us before so that we can provide you with the shipping details.

If you have any questions or need assistance with a return, please don't hesitate to reach out. We're here to help!

For a more streamlined experience you can use our Self-Serve Returns Service. Click here, to access it.