shipping information

Packages can be sent in two ways. Please choose preferred method at checkout.

DHL Premium

  • Germany 1-3 business days
  • Europe 2-5 business days
  • Worldwide 5-15 business days
  • Insurance up to €500
  • Costs Germany €4.50, International from €9.10

Deutsche Post

  • Germany 1-5 business days
  • Europe 5-7 business days
  • Worldwide 7-21 business days
  • Insurance up to €100
  • Costs Germany €4.50, International €5.70

 

Once the package has been shipped, you will receive an email confirmation of your shipping details and the tracking number. All packages are marked in accordance with postal instructions.

By deliveries to non European countries, taxes, custom fees or import duties on the purchase you are responsible for, may apply. For precise information about the costs involved, please contact your local government or post office.


easy Returns & Exchanges

Please purchase seriously. We are a small team consisting of two craftsmen who are not able to carry any stock. All of the products are made to order and receiving them back in unused condition is crucial to our business.

Directions

Return your product within 14 days of receiving your order. Send it to:

band&roll
Schneeglöckchenstr. 14
10407 Berlin, Germany

Get exchanged or refunded within 7 days after we have received and thoroughly inspected it. Please note, refunds are issued for the cost of the product, not including any shipping charges.

Exceptions

Custom orders cannot be returned and are excluded from our refund & exchange policy.

Used products will be sent back only if you agree to bear the reshipment cost.