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Q: What I do get?

A timeless accessory of subtle quality, which is meant to be a good friend and to last lifetime.

Q: What I don't get?

A cheap seasonal item. 

Q: How can I place an order?

Find an item of your desire, select size, color and push the “Add to cart” button. To review, click on the cart’s link on top right of the page. You can add further items to your order or remove them from the cart. Click on “Checkout” to complete.

 

 

 

Q: I have just placed an order, what is next?

We start processing it immediately. Please let us at least two days for the item(s) to be crafted, packed up and shipped. Once the order has been shipped, you will receive email confirmation of your shipping details and tracking number. 

In case, you have made a mistake with your shipping address, contact us immediately. Once the items are shipped, we are not able to change the address.

Q: How do I proceed with payment?

Orders are charged in EUR (€) and processed through a secure checkout system provided by Stripe. It offers the latest SSL encryption technology in combination with PCI level 1 Certificate. 

All Visa, MasterCard, American Express, Discover, JCB and Diners Club cards are accepted. If you prefer to pay via PayPal, please email us. We are currently working on  PayPal integration in our Checkout system.

Q: Do you ship worldwide?

Yes, orders ship from Berlin, Germany via Deutsche Post International or DHL Premium International. Choose preferred shipping method at checkout. 

Please note that we do our best to pass your items to you as quick as possible. However, we cannot guarantee exact delivery times due to unexpected delays that may occur with customs. 

For more information, please visit our Shipping section.

 

 

Q: How much does shipping cost?

Domestic Free Shipping. International From €7.60.

Shipping methods and exact prices are seen at "Checkout".

Q: Is the package insured?

Items are insured against theft and accidental damage. Once they are delivered, they are no longer covered by insurance.

Q: Do I have to pay tax or import fees?

By default, items are priced in net amount. There is additional 19% VAT added at checkout within EU countries. For all other destinations, VAT is not included, but you may have to pay import fees. For precise information about the costs involved, please contact your local government or post office. 

 

 

Q: How do I return or exchange an item?

Returns and exchanges are accepted for any reason within 14 days from shipping date. For more information, please visit our Returns section.

Q: How do I know your items are authentic?

As founders of band&roll, we unconditionally guarantee that each item we sell on this page is 100% authentic and genuinely hand crafted by us in Berlin, Germany.

Please note that we are unable to assure the authenticity of any items purchased from other sources. 

Q: Do you offer custom orders?

Yes, we do. Please email us.

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WITH LOVE FROM BERLIN.

Package can be sent in two ways. Please choose preferred method at checkout!

DEUTSCHE POST

Domestic 1-5 Business days
International EU 5-7 Business days 
International Worldwide 7-21 Business days

Insurance up to €100
Costs Domestic free, International €7.60

dhl premium

Domestic orders 1-3 Business days
International EU 2-5 Business days 
International Worldwide 5-15 Business days

Insurance up to €500
Costs Domestic free, International from €9.10

 

 

Once the package has been shipped, you will receive email confirmation of your shipping details and tracking number. All packages are marked in accordance with postal instructions.  

By deliveries to non EU countries taxes, custom fees or import duties on the purchase you are responsible for, may apply. For precise information about the costs involved, please contact your local government or post office.

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PLEASE, PURCHASE SERIOUSLY.

We are a small team consisting of two people who are not able to carry any stock. All of items are made to order and receiving unused items back in perfect conditions is crucial to our business.

 

 

Directions

Return your item within 14 days of receiving your order.

Send it to:

band&roll 
Schneeglöckchenstraße 14
10407 Berlin, Germany

Get exchanged or refunded within 7 days after return of your order.

Please note, refunds are issued for the cost of item, not including any shipping charges.

 

 

Exceptions

Custom orders cannot be returned and are excluded of refund & exchange policy.  

Used items will be sent back only if you agree to bear the reshipment cost.

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LET'S CREATE TOGETHER.

 

 

We are open for special projects and are glad to work with like-minded people and brands to develop exclusive designs together. 

We are open for wholesalers, as well. Please note, we choose accurately and, therefore, are not able to satisfy every request.

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Products

Designs are exclusively made to order. Unless otherwise noted, please allow us up to two days to create, pack up and ship your order.

Items are genuinely hand crafted by us in Berlin, Germany.

Pricing

By default, prices are noted in net amount. There is additional 19% VAT added at checkout within EU countries. Orders are charged in EUR.

 

 

Payment

Orders are processed through a secure checkout system provided by Stripe. It offers the latest SSL encryption technology available up today. 

Visa, MasterCard, American Express, Discover, JCB and Diners Club cards are accepted. If you prefer PayPal, email us.

Privacy

No data you enter on our web site will be saved. 

Should you decide to join our mailing list, we save your email address and the provided name. 

Should you no longer want to receive emails from us, you can unsubscribe at any time. Your data will be deleted immediately.

 

 

 

guarantee & Repair

We proudly guarantee the quality and performance of our items. Each item is designed and genuinely hand crafted with great attention to small details. Should your item still break due to defect, please contact us within the six months from date of purchase.

Items damaged through wear and tear, misuse, or neglect may be repaired at a nominal charge. In this case, please email us. However, we recommend you to bring your items to a repair shop or tailor.

 

Imprint

band&roll
Schneeglöckchenstraße 14
10407 Berlin
Germany

Founder Roman Kraft
Co-Founder Alona Grebenyuk
T +4915787839044
E info@bandandroll.com

VAT ID DE288175711

 

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