what do i get?
A timeless accessory of subtle quality, which is meant to be a good friend and to last lifetime.
what i don't get?
A cheap seasonal product.
how can i place an order?
Find a product you love, select size, color and push Add to Cart button. To review, click on the cart's link on top right of the page. You can add further products to your order or remove them from the cart. Once satisfied, click on Checkout to proceed with the payment.
i have just placed an order. what now?
We immediately start processing it. Please leave us at least two days for the product(s) to be crafted, packed up and shipped. Once the order has been shipped, you will receive an email confirmation of your shipping details and tracking number.
In case you have made a mistake with your shipping address, contact us as quickly as possible. Once the products are shipped, we are no longer able to change the address.
how do i proceed with payment?
Orders are charged in € (Euro) and processed through a secure checkout system provided by Stripe. It offers latest SSL encryption technology in combination with PCI level 1 certificate.
All Visa, Mastercard, American Express, Discover, JCB and Diners Club cards are accepted. If you prefer to pay with Paypal, please email us. We are currently working on a Paypal integration in our Checkout system.
Do you ship worldwide?
Orders ship from Berlin, Germany via Deutsche Post or DHL Premium. Choose preferred shipping method at checkout.
Please note that we do our best to pass your product(s) to you as quick as possible. However, we cannot guarantee exact delivery times due to unexpected delays that may occur with customs.
For more information, please visit our Shipping & Returns section.
How much does shipping cost?
International from €7.70
Shipping methods and exact prices can be seen at Checkout.
is the package insured?
Each package is insured against theft and accidental damage. Once they are delivered, they are no longer covered by insurance.
do i have to pay tax or import fees?
By default, products are priced in net value. There is an additional 19% VAT added at Checkout for european countries. For all other destinations, VAT is not included, but you may have to pay import fees. For precise information about the costs involved, please contact your local government or post office.
how do i return or exchange the product?
Returns and exchanges are accepted for any reason within 14 days from date you received the package. For more information, please visit our Shipping & Returns section.
How do i know my product is authentic?
As founders of band&roll we unconditionally guarantee that each product we offer on this page is 100% authentic and genuinely handcrafted by us in Berlin, Germany.
Please note that we are unable to assure the authenticity of any products purchased from other sources.
How do i care for my product?
Value it and it will serve you for many years.
Do you offer custom orders?
Yes, we do. Please email us.